Organizational Functions and the Intranet

1 - INTRODUCTION ......................... 1

Background ........................... 1

Statement of the Problem ............. 2

Research Purpose ..................... 4

Research Questions ................... 5

Organization of the Research ......... 6

2 - REVIEW OF LITERATURE ................. 6

Introduction ......................... 6

Conceptual Framework ................. 7

Organizational Context ............ 7

Information Technology ............ 15

Review of Relevant Research .......... 27

Research Hypotheses .................. 39

BIBLIOGRAPHY ................................. 44

Information technology (IT) has been and continues to be applied in a wide range of economic activities. Most frequently, one hears only of the benefits associated with the application of information technology in some specific industry or to some particular economic process. Costs, however, also are associated with the application of information technology, although such costs may not outweigh the benefits of such application or even cause disequilibrium and dislocations over long periods. The costs (within the contexts of disequilibrium and dislocations) associated with the application of infor

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tinction from narrowband IT. Thus, financial institutions, such as investment banks, commercial banks, and insurance companies, can establish databases of images of forms such as mortgages, bonds, analysts' reports, and pictures, which need to be accessed to assure that there is timely maintenance of customers' accounts. In addition, manufacturing and service corporations, such as investment banking firms, can use broadband IT for a wide range of cost-saving functions. As an example, firms report that broadband IT offers substantial savings through the use of video-conferencing and rapid access to large databases, as well as opportunities to reorganize their internal operations. Narrowband IT is most effective for modest daily communications that transmit data electronically. By way of illustration, the Kodak Company's sales force uses computers to communicate from the field with supervisors and for sending information to clients. By using these narrowband IT links, Kodak's field sales force can more easily keep in touch with customers, increasing time spent with customers by 10-to-20 percent. An additional benefit is that computer-based communications from the field often reduce commuting time for employees by 10-to-15 pe
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Approximate Word count = 7246
Approximate Pages = 29 (250 words per page)

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