A STUDY TO MEASURE THE IMPACT OF AN INTRANET ON ORGANIZATIONAL FUNCTIONS
1 - INTRODUCTION ......................... 1
Background ........................... 1
Statement of the Problem ............. 2
Research Purpose ..................... 4
Research Questions ................... 5
Organization of the Research ......... 6
2 - REVIEW OF LITERATURE ................. 6
Introduction ......................... 6
Conceptual Framework ................. 7
Organizational Context ............ 7
Information Technology ............ 15
Review of Relevant Research .......... 27
Research Hypotheses .................. 39
BIBLIOGRAPHY ................................. 44
Information technology (IT) has been and continues to be applied in a wide range of economic activities. Most frequently, one hears only of the benefits associated with the application of information technology in some specific industry or to some particular economic process. Costs, however, also are associated with the application of information technology, although such costs may not outweigh the benefits of such application or even cause disequilibrium and dislocations over long periods. The costs (within the contexts of disequilibrium and dislocations) associated with the application of information technology to an economic activity, however, may be substantial over the short-term. Over the long-term, however, substantial benefits may be expected to accrue to an implementing organization. One of the latest and potentially most significant advances in IT in relation to organizational performance is the concept of an intranet.
Information is critical to organizational performance in the contemporary knowledge-based economy. As a consequence, information systems have become a primary organizational r...