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Report on Southwest Airlines Executive Summary

Motivation, accordhng to Robbins and Decenzo, the authors of Fundamentals of Management, is ôoneÆs willingness to exert high levels of effort to reach organizational goals conditioned by the efforts ability to satisfy some individual needö (Southwest). This has certainly been achieved by Herb Kelleher at Southwest Airlines, who has some of the most motivated employees in the industry. His success is attributed to his creation of a fun, collaborative atmosphere, with everyone cooperating, and sharing in the benefits, and the blame when things go wrong, with no finger-pointing and accusations, but making it a learning experience for all. Only people with a sense of humor and a self-development attitude are hired, and this has helped make the company the success it is today, and has been throughout its 34-year existence.

Critical analysis of the company's approach to

The old style leadership methods of control and command are no longer used in business today, and motivational leadership is needed with people who assume responsibility (Webb 2003). Southwest Airlines is an excellent example of this kind of leadership, helping people discover their true capabilities, with a social environment that combines humor with a sense of responsibility. Employees at Southwest work in teams without outside supervision. During job interviews, prospective employees must show a sense of humor, along with other self-development attitudes. Only those who match the rigid personnel profile will be hired. Southwest does not use personality tests like other airlines. They believe they can always change skill levels, but they canÆt change attitudes, and its attitude they are looking for (Bunz and Maes 1998). This has resulted in a highly efficient, motivated workforce, and an efficient work environment that attracts customers.

Pilots at Southwest are the only pilots of a major U.S. airline who do not belong to a nation`l union: they are...

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Report on Southwest Airlines Executive Summary. (1969, December 31). In LotsofEssays.com. Retrieved 05:30, March 29, 2024, from https://www.lotsofessays.com/viewpaper/1708477.html