PRODUCTION AND OPERATIONS MANAGEMENT: A CASE STUDY

 
 
 
 
PRODUCTION AND OPERATIONS MANAGEMENT: A CASE STUDY DESCRIBING, ANALYZING, AND DEVELOPING RECOMMENDATIONS IN RELATION TO OPERATIONS MANAGEMENT AT WKK TECHNOLOGY LTD.

In recent months, WKK Technology has experienced increasingly serious problems associated with production operations. The most salient issues are (a) falling manufacturing productivity and (b) increasing overtime costs for both line workers and engineering staff. These operations management problems are related to one another (e.g., overtime costs affect productivity measures). The probability, however, is that an underlying problem is the root cause of both manifestations of the production problem at WKK Technology. Further, it is possible that actions at WKK (Holding) Ltd. in Hong Kong have an impact on production efficiency at WKK technology (all marketing operations, including customer specified product requirements are handled at corporate headquarters).

An investigation identified the specific nature of the operations management problems confronting the company. Specific recommendations were made for implementation by the company to correct the production and operations management problems identified.

Introduction to the Company and Problem ............... 1

External Factors Affecting the Problem ................ 4

Description and Analysis of the Problem ............... 4

Assessment of the Problem ............................. 7

     
 
 
 
    

 

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