UPS Office Automation/Collaboration Tools

United Parcel Service (UPS) is one of the largest shipping companies in the world, and is dependent on technology to maintain its market share and high level of customer service. Recent technological innovations make it possible for customers to track the progress of their shipments online, for example, and this apparently simple task has required that bar coding, wireless devices and intricate field systems are in place. In addition, UPS has implemented both proprietary and commercially available software in its offices to increase productivity. Supervisors, in particular, use the Microsoft Office suite of products to create reports and presentations based on information from the field. This research considers the advantages and disadvantages of this software.

Because UPS is an international company, its employees are located throughout the world in different time zones; this can make collaboration on documents difficult. Even when employees are in the same time zone, it can be difficult to collaborate with someone whose office is not in the same b