Email Training Program for a Parole Officer

The purpose of this training program is to exploit the advantages of remote interactive messaging technology to enable field supervisors to meet their communication and information-management needs in a more timely and productive way. Traditionally, field supervisors receive their messages by telephoning their voice mail or their office. They may be alerted to telephone for messages via pagers designed for that purpose; cellular telephones also facilitate call-in times. However, this method of message management is limited to one-way paging and voice communication. Further, it does not allow them to retrieve faxes or check e-mail messages that may be in their office computer from the field, some of which may be urgent. There is a need to improve the ability of users in the field to send, retrieve, and act on communications in a timely way.

Two-way interactive messaging units, sometimes called palm pagers, allow users to create, send, receive, and respond to e-mail messages directly from the pager units. Users may type a message directly onto their pager to send to any

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ouse personnel should be included in the training. That is because all personnel who may be communicating with people in the field should know how to send messages appropriately. Training sessions will cover all of the following issues: when to use e-mail; how messages should be formatted for ease of reading (e.g., keeping them short and to the point, not using all caps or long paragraphs); how to attach word processing or other files to an e-mail message; appropriate length of messages; the level of confidentiality; who will receive copies; when e-mail forwarding of messages is appropriate or inappropriate; the need for follow-up, based on the content of a message; hard copy creation and retention; and how and where to save electronic copies. Some of the issues to be covered by training are applicable to general e-mail etiquette. But such issues as confidentiality, copying, and so on are also connected to organizational policy. Accordingly, training sessions will be reinforced by the creation of an e-mail manual that explains the technical use of the equipment, that reviews guidelines for using e-mail that relate to the psychology of e-mail messaging, and that articulates organizational policy with respect to employees' use of e-
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Some common words found in the essay are:
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Approximate Word count = 1461
Approximate Pages = 6 (250 words per page)