Customer-Driven Quality
This is an excerpt from the paper...
The modern manufacturing environment has been responsible for a dramatic loss in product quality in recent years, with a concomitant loss of customer satisfaction. Products are not made as well, do not last as long, and do not have exactly the features that the customer wants. Furthermore, customer serviceùa main key to customer satisfactionùis abysmal, with many manufacturing concerns providing little or no support and refusing to take responsibility for their products. An approach for remedying this problem is the concept of customer-driven quality, where products are tailored to the customerÆs needs and produced in smaller, very high quality batches that are driven by customer orders (Wortmann et al.). Included in a customer-driven environment is the initiative to dramatically improve the quality and accessibility of customer service, as well. Customers and their orders are serviced rapidly, handled courteously and consistently, their orders checked for completenessùand, if a special unforeseen problem arises, it is h
. . .
Some common words found in the essay are:
Customer-Driven Quality, Type Organization, Retrieved October, customer-driven quality, high priority, high priority high, priority high priority, Management Association, priority high, low priority, customer satisfaction, Timmermans PJM, high priority , october 8 2005, october 8, retrieved october 8, government organization, retrieved october, service business, manufacturing concerns,
Approximate Word count = 710
Approximate Pages = 3 (250 words per page)
More Essays on Customer-Driven Quality
|
Customer Service
to Over
32,000 Professionally Written Papers!!!
