Conflict Resolution at Kaiser Permanente

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Kaiser PermanenteÆs Health Connect information system is as prone to generating conflicts as any other information systemùprobably more so, in fact. In the paperless world of KaiserÆs system, reliance upon the data in the system is virtually 100%, so the data needs to be 100% correct, or conflictsùand tragediesùcan ensue. Kaiser Permanente has incurred litigation for numerous wrongful death claims and was fined $500,000 in 2001 for not referring a 19-year-old patient with muscular dystrophy with muscular dystrophy to the UC Davis Medical Center for needed care; the boy died six days later (Robertson). Conflict in terms of inconsistent data and also in terms of Kaiser and

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Approximate Word count = 468
Approximate Pages = 2 (250 words per page)

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