Total Quality Improvement

In this article, Westbrook discusses organizational culture and its integral relationship to total quality management (TQM). The author demonstrates the vital link between organizational culture and TQM, emphasizing the need for a precise definition of TQM as a pivotal point for facilitating an understanding of the synergistic dynamic between the two. He proposes a baseline definition that includes an organization's interrelationship with its culture, its relations with its internal and external customers, and the use of organizational and cross-functional teams. Identifying Shewhart's wheel "plan, do, check, act" as a fundamental component of TQM, he also includes an ac

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Category: Business - T