Implementing TQM at Thiokol Corporation

Case 17.1 Implementing TQM at Thiokol Corporation

The factors for success in the Thiokol case included a commitment on the part of management to "walk the talk" so that the Total Quality Management (TQM) program at Thiokol would not be "just another program" and establishing measures of success to quantify improvements (614). As they put it, "what gets measured gets improved," implying that where measurement does not take place, improvement does not occur either (614). The firm made changes that led to improvements in performance, such as soliciting employee

Related Essays

Implementing TQM in a Fictional Environment .... Indeed, senior management is now considering implementing TQM programs elsewhere within the organization if the .... program proves successful in its pilot stage .... (2696 11 )

Using Strategies to Increase Competitiveness .... Dr. Joseph M. Juran. Juran's approach also stresses the importance of management commitment in implementing TQM. In his view, this .... (1047 4 )

& Rising Health Care Costs INTRODUCTION 1 AN OV .... Management influence is an essential component in implementing TQM: "Top management has the responsibility of exercising the leadership required to make a .... (4344 17 )

Employee Participation .... bureaucratic costs. Several significant constraints exist to implementing .... in the federal government. First, federal leadership .... (1818 7 )

Total quality management & Japanese Industry .... within the system. One of the methods of implementing TQM principles is the use of quality circles. In quality circles, between .... (3684 15 )

Category: Business - I