Implementing TQM at Thiokol Corporation

The factors for success in the Thiokol case included a commitment on the part of management to ôwalk the talkö so that the Total Quality Management (TQM) program at Thiokol would not be ôjust another programö and establishing measures of success to quantify improvements (614). As they put it, ôwhat gets measured gets improved,ö implying that where measurement does not take place, improvement does not occur either (614). The firm made changes that led to improvements in performance, such as soliciting employee

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Some common words found in the essay are:
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Approximate Word count = 378
Approximate Pages = 2 (250 words per page)