Room Service Meals Problems
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Our hotelÆs concierge has reported an ongoing lack of customer satisfaction with the room service meals. Customer complaints range from ôThe portion size is too smallö to ôYouÆre not open late enoughö to ôThere is too little variety.ö Since the hotel is located near a convention center, there is a lot of late-night room service business available that the hotel is losing due to unsatisfactory room service meals. The hotelÆs owner has requested that room service be analyzed and improved.A review of the room service policies and procedures revealed that the customer complaints were justified. Although portion sizes looked fine when examined in the kitchen, anonymous testers posing as customers found smaller portion sizes on some meals than were offi
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Approximate Word count = 538
Approximate Pages = 2 (250 words per page)
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