E-government Program for a New Jersey Town

Researchable Question and Hypotheses

One research question was investigated. The research question is as follows:

How has the E-Government Program of the Township of Irvington, New Jersey affected the performance effectiveness of the delivery of information and services to internal and external users of the Program?

Several hypotheses were tested in the investigation of the research question. These hypotheses are as follows:

External user satisfaction with the E-Government ProgramÆs information delivery effectiveness is greater than 85 percent.

External user satisfaction with the E-Government ProgramÆs information delivery efficiency is greater than 85 percent.

Internal user satisfaction with the E-Government ProgramÆs information delivery effectiveness is

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ore usable, and more relevant to the public, power will soft toward the public and away from governmental entities. Harris (2001) envisioned the emergence of the ôempowered citizenö as an outcome of the transformation induced by the advent of e-government. As a consequence, public administration will change in the wake of the widespread implementation of e-government. The process of government, when considered within the contexts of citizen rights and the adequacy of the process itself, tends to be judged within the context of the equity of outcomes, wherein equity is assessed within the context of the unique individual circumstances of individuals (Harmon & Mayer, 2005). This approach to assessing public outcomes creates problems for public administrators because the concept of equity of outcomes frequently conflicts with requirements that public administrators treat all persons the same so as not to be guilty of the accusation of favoring one citizen or group over other citizens or groups (Denhardt, 2001). Normative values related to the rights of the individual play an important role in assessing the adequacy of government process. Due process, within this context, demands that the views of citizens affected by the action
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Some common words found in the essay are:
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Approximate Word count = 2752
Approximate Pages = 11 (250 words per page)