The Township of Irvington, New Jersey implemented an e-government program in 2001. For the past five years, the Township Web site has provided a wide spectrum of e-government information services (Township of Irvington, New Jersey, 2006). The purpose of this Capstone Project is to evaluate the E-Government Program of the Township of Irvington, New Jersey with respect to the ProgramÆs performance effectiveness and efficiency in relation to both internal (municipal employees) and external (public) users of the Program. Performance effectiveness is assessed in the contexts of (a) information delivery effectiveness and efficiency and (b) services (transactions) delivery effectiveness and efficiency.
Researchable Question and Hypotheses
One research question was investigated. The research question is as follows:
How has the E-Government Program of the Township of Irvington, New Jersey affected the performance effectiveness of the delivery of information and services to internal and external users of the Program?
Several hypotheses were tested in the investigation of the research question. These hypotheses are as follows:
External user satisfaction with the E-Government ProgramÆs information delivery effectiveness is greater than 85 percent.
External user satisfaction with the E-Government ProgramÆs information delivery efficiency is greater than 85 percent.
Internal user satisfaction with the E-Government ProgramÆs information delivery effectiveness is greater than 85 percent.
Internal user satisfaction with the E-Government ProgramÆs information delivery efficiency is greater than 85 percent.
External user satisfaction with the E-Government ProgramÆs transactions delivery effectiveness is less than 60 percent.
External user satisfaction with the E-Government ProgramÆs transactions delivery efficiency is less than 60 percent.
Internal user satisfaction with the E-Government ProgramÆs tran...