The hospitality industry encompasses all of the functions that occur at properties large and small, whether the property serves budget transient travelers or is an exclusive luxury resort. Project management is becoming increasingly important in this industry, and this research considers the opportunities and technology that await hospitality project managers.
Opportunities for Project Managers in the Hospitality Industry
Project managers can work in a variety of areas within the hospitality industry. They may oversee the opening of entirely new properties or the opening of new outlets in existing properties. They can be responsible for implementing new hotel management systems, for adding new training programs for staff, or for rolling out new customer relationship programs ("Project Management," 2007). Their work is varied and, to some degree, dependent on the health of the industry overall as properties are more likely to undertake the types of activities that require project managers when there is an opportunity to increase market share (Harrison, 2003).
Ways to Increase One's Opportunities in the Field
In order to increase opportunities for themselves, project managers need to keep current with development in project management philosophy and strategy as well as with developments in the hospitality industry. Those project managers who are able to think strategically and anticipate projects that are beneficial to their current or prospective employers are the types of project managers who will have steady and lucrative employment, and who may be able to move into higher management positions within the property or chain ("Our People," n.d.).
Technology and Hospitality Project Managers
Technology is an important part of a project manager's day-to-day life in the hospitality industry. Project managers need to be able to use technology to manage
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