FYC's IT Design

The role of ISs in today's business is vital, so I agree with FYC's placing great importance on them. A company web site is essential for virtually any company, as today's consumer expects any legitimate company to have a web site and also expects to be able to order products and interact with the company online. Moreover, consumers' expectations with regard to company ISs are rising, as a recent survey of 5,000 consumers from AT&T's Sterling Commerce shows that multi-channel shopping is also expected, with 65% wanting to be able to complete, cancel, or modify an order via either a store, the web site, or a call center regardless of which channel they used to place the order ("Guide to E-Commerce Technology," 2008). If anything, FYC needs to upgrade its Internet presence to a site

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