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Wataniya Telecommunications

One of the best ideas for increasing productivity, improving employee performance, and reducing cost(thus increasing profitability(is to create a work environment that promotes these factors. Telecommuting, workgroup collaboration, and an innovative corporate culture can all help Wataniya achieve these goals.

Diaz cites a Computing Technology Industry Association survey that found that "Companies that give their workers the option of telecommuting are seeing greater productivity, lower costs, improved employee health and greater employee retention." In fact, Diaz asserts that employers wanting to increase productivity should send their employees home. The study showed that 67% of companies who had workers telecommute polled had employees that were more productive, 59% enjoyed cost savings, and 39% saw improvement due to gaining "a more qualified staff" that would not be willing to relocate from other regions (Diaz).

For a telecommunications company that provides customer service over phone or internet, the ability for employees to collaborate to solve customer problems is key. While employees could walk to each other's desks to help each other handle customer calls, there are more innovative ways for them to collaborate. Groupware that allows all help desk employees to communicate with each other by computer provides remarkable advantages. Rather than coordinating with just one coworker at a time, an employee can post a question and receive answers from several employees; all of them can see each other's answers, so effectively, a tough problem can be worked out by the entire group without any employee leaving his desk. Instant messaging is another option for quick communications between just two employees. In addition, the use of enterprise search software tools such as Vivisimo can "help organizations surface underused or even unknown data, and dramatically improve employee collaboration and produ...

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Wataniya Telecommunications . (1969, December 31). In LotsofEssays.com. Retrieved 19:11, March 28, 2024, from https://www.lotsofessays.com/viewpaper/2000858.html