organizations involves differentiating between forces in the behaver's personality and everything else in the situation. External forces are also necessary to explain behavior. Situational factors are the R factors--roles, relationships, rewards, and rites roles are positions in the organization. Relationships are between two people in the organization. Rewards are both formal and informal. Rites are related to organizational cultures, the routines that impact individual behavior. These factors reinforce one another. Individual behavior is affected by recall, reach, reasoning, repetition, reconciliation of self, and reinforcement.
4. "Quantitative Tools" -- Brian Forst
Numbers are the fundamental language of business, and the radical changes in business today are reflected in the numbers used to manage business. This chapter begins with a consideration of statistical estimations and quality control, and the means for accomplishing this are demonstrated with reference to different types of organization and different types of business. The traditional approach to quality involves quantitative methods directed toward improving quality by catching and correcting errors. Increased quality control means an increase in cost, and breaking the link between cost and quality is important. Tools for doing so are analy
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