Claims are not being processed on a daily basis, and this has caused an unmanageable build-up of bills. One reason for the processing delay is the understaffing at the Alpharetta, Georgia location. Adjusters there already work long hours, so increasing the workday to address timeliness would likely be more demotivating than helpful. Instead, a reward and recognition system is being recommended to encourage adjusters to work more consistently and efficiently, with a focus on processing each claim before the 30-day limit.
External analysis provided a number of insights useful for designing an appropriate reward and recognition strategy for AIG. As obvious as it may seem, any successful reward strategy has to be designed with an understanding of human behavior, and the most important aspect of human behavior is what drives it(typically, its consequences. When the consequences of an employeeÆs work include rewards desirable to that employee, motivation has been sparked. The overall positive feeling that an employee has toward a job where the rewards are appropriate and administered fairly is known as ôjob satisfaction.ö
To be effective, experts say that employee rewards must be designed careful
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