Title: New paradigm organizations: from total quality to learning Authors: Hodgetts, Richard M.; Luthans, Fred; Lee, Sang M.
Citation: Organizational Dynamics, Wntr 1994 v22 n3 p4(16)
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Subjects: Organizational behavior_Research
Organizational change_Research
Organizational effectiveness_Technique
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Abstract: A paradigm shift is occurring in the way organizations are
being designed. This new framework incorporates elements of
such ideals as total quality management (TQM), the learning
organization and world-class status. TQM refers to a
continuous strategy for the maintenance of quality within an
organization. It involves core values such as customer
orientation, leadership, error prevention, management by fact
and public responsibility. The learning organization, on the
other hand, anticipates change by making a strong commitment
to learning and shared values and knowledge through dialogue,
process reengineering and scenario analysis. However, becoming
a world-class organization requires the combination of
elements from the former paradigms into a new framework, which
encompasses a customer-based fo
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