Paradigm Shifts
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Title: New paradigm organizations: from total quality to learningAuthors: Hodgetts, Richard M.; Luthans, Fred; Lee, Sang M. Citation: Organizational Dynamics, Wntr 1994 v22 n3 p4(16) ------------------------------------------------------------------------ Subjects: Organizational behavior_Research Organizational change_Research Organizational effectiveness_Technique ======================================================================== Abstract: A paradigm shift is occurring in the way organizations are being designed. This new framework incorporates elements of such ideals as total quality management (TQM), the learning organization and world-class status. TQM refers to a continuous strategy for the maintenance of quality within an organization. It involves core values such as customer orientation, leadership, error prevention, management by fact and public responsibility. The learning organization, on the other hand, anticipates change by making a strong commitment to learning and shared values and knowledge through dialogue, process reengineering and scenario analysis. However, becoming a world-class organization requires the combination of elements from the former paradigms into a new framework, which encompasses a customer-based fo
. . .
t customer satisfaction is being achieved, (4) provide a
consolidated view of customer concerns and complaints so that there is a
unified approach to dealing with these issues, and (5) fix all causes of
dissatisfaction and verify that these solutions do indeed meet customer
needs and wants. The result of this five-phase process is a feedback
control system for achieving increased quality. Zytec offers another
example of how implementation and control is achieved through what it
calls management by planning (MBP), a process in which company-wide
involvement is used to formulate a strategic plan and to focus on local
improvements. Using MBP, the company develops annual objectives and each
department establishes its own actions and goals to support those
objectives. These departmental action plans define the activities in
which the department will be engaged, the people who will be carrying
out each activity, how their performance will be measured, and when this
measurement will take place.
The most successful total quality organizations build in a learning
cycle that allows them to monitor performance and make the necessary
changes. These organizations are beginning to cross the fine line
between total quality or
. . .
Some common words found in the essay are:
Characteristics Values, SHIFT TAKING, IBM Rochester, Postal Service, Crosby Armed, Management Human, Council TQMC, Dynamics Scenario, FINAL WORD, Subjects Organizational, total quality, world-class organizations, learning organizations, total quality learning, process reengineering, quality learning, quality organizations, learning organization, total quality organizations, world-class organization, information systems, customer service, organizations total quality, quality learning world-class, quality learning organizations,
Approximate Word count = 6105
Approximate Pages = 24 (250 words per page)
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