r General Anthony M. Frank contended that the problem of rising costs could be found in the installation of $11.7 billion worth of automated mail processing machines. This automation project started in 1989, and the Postal Service claimed that after the first wave of new machines was in place, productivity increased as a result in the last quarter of fiscal 1989 and the first quarter of the current fiscal year. Even greater gains were hoped for by management thereafter. However, the General
...