in relation to customer concerns, but we need more than a quick-fix. We need to find out why this happened and put some kind of systems in place to stop it from happening in future.”
While individuals were giving their input into the situation, everyone at the meeting took notes. When they were through, Metcaff told them he would meet them in his office in two days too discuss their thoughts and ideas on the issue along with their proposed solutions.
The second meeting began at noon on Wednesday with all department heads and Metcaff in attendance. During this meeting, Metcaff reminded everyone this was a company-wide problem demanding a company-wide solution and input. The designer Brainard argued that the possible sources of failure were the design, materials, and/or assembly. Berkow insisted the development might have something to do with the problem because of working
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