Communications at Work

Communication skills are a crucial component of a person's tool-kit for a successful business career. In many situations the individual will not have direct control over individuals, situations, or goals. Rather, the individual is often confronted with achieving corporate and personal objectives through others at a similar or higher level in the organization. Effective communication skills enable individuals to enhance one-to-one communication that is often an important part of organization success. Communications should be strategic in that they should be aligned with corporate goals as well as with those of the individual. While communications take on many forms in the workplace, there are three aspects of communications that can significantly enhance the individual's ability to achieve personal and corporate objectives: 1) Personal communication skills, 2) Group communication skills, and 3) Interviewer communication skills.

There are few aspects of work communications more critical for success than personal communication skills. Personal communication skills involve a variety of communications elements, from verbal and nonverbal communication to writing skills. One of the most important elements of personal communication skills in our growingly diverse workplace is the ability to understand one's audience. As Irmsher (1996) notes, "Seek first to understand, then to be und

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communicate with them. SUCCESSFUL WORK GROUPS Work communications become even more critical when groups are responsible for achieving objectives. Group communication is one of the most critical factors of successful work groups. At Boeing I work on the factory floor where aircraft parts are manufactured. Effective group communications is critical for achieving objectives, both personal and organizational objectives. Survival in increasingly complex environments mandates that organizations successfully meet the challenge of developing successful teams that are self-directed and "responsible for planning, controlling and coordinating the work they perform" (Smith-David, 1998, 1). In order to contribute fully to such a group effort, the individual must be well-educated, well informed and capable of successful interaction with other group members. Such successful interaction is typically related to communications skills. Groups are often a number of employees who must interact one-to-one in order to manage themselves and perform the work they are responsible with a minimum of supervision. Successful group development is a long-term process, but Smith-David (1998) argues that there are five main phases most groups experience

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