anagement information. Configuration management…helps organizations meet time-to-market pressures which might otherwise cause chaotic developments, resulting in poorly tested, error-prone software being inflicted on users,” (OVUM 1).
Configuration management is a tool and a process that can be used as a guide so that groups are more enabled to carry out cumbersome work automatically. One instance of use would be using problem reporting against a role-oriented process lifecycle which enables “responsible parties to gain information and track status of recent issues against the delivered product on demand. Roles in the life-cycle-the process workflow used to maintain, enhance, deliver or market a deliverable goal (product)-can expertly respond to the request, achieving task recognition. Communication via e-mail helps track changes. As customers report problems to Customer Serv
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