s review all three departments could supply valuable input that would help clarify responsibilities, underscore potential problems, and help define project and process requirements. This will also help cause less fluctuation in workload for the engineering services department.
Another step Donaldson should pursue has to do with the bottleneck and fluctuating work load in the engineering services department. Currently as many as 20 new product development projects are handled by engineering services at one time, with many of them requiring the same engineering services at the same time (Schroeder 7). Al Hanson, m
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