Management Listening

Within the organization cohesion has always been fostered through effective communication. Without effective communication the objectives of the organization cannot be achieved because there will be a discrepancy between what management and employees expect. Effective listening may be one of the most critical aspects of the communication process for overall success. One of the greatest ways to achieve an effective communication system within the organization is through insuring that listening is an element incorporating all communication between management and stockholders, board of directors, employees, suppliers, consumers and any other individuals who have a stake in the company's overall success. New paradigms of doing business are causing a shift away from traditional one-way communication in favor of two-way communication as a means of decision-making, strategy formation, and problem solving. This paper will discuss the importance of effective listening, and the ability to draw information from a diverse resource pool, as a means of creating cohesion within the organization and maintaining open lines of communication between management and employees. Examples of successful training exercises being utilized by different companies to build effective listening behaviors in managers will be provided, including some unique workshops that involve improvisation as a means of achieving this. So, too, how the issue of gender c

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mation without interrupting; observe facial expressions and body language; and watch for what is not said" (McChesney 9). The need for effective listening among managers is critical in other ways than improving employee contribution and manager-employee relations. Effective listening skills are perhaps just as important for management, employees and the organization as they are when dealing with stakeholders like suppliers, vendors and customers. Customers often provide valuable information when they talk with management, but without properly listening to employees valuable opportunities can be missed. Casual conversation with customers often reveals a variety of information, from ways to improve products and serves to inconveniences that dissuade consumers from using them. Effective listening is considered a step process, with recognition of sounds being the first step and processing the information as the second step. The goal of being an effective listener is to validly understand the speaker's intentions. The banking industry's success is keyed to customer service. Effective listening is a crucial component of gathering information that enables management to make decisions and devise strategies that will satisfy consum

Category: Business - M