top-down technology strategy is critical for success, but employees at all levels of the organization must be involved in the implementation process for smooth implementation. Not only are technology skills among employees critical, but so are attitudes toward technology. Hawaii Business recommends that communicating the long-term plan and overall mission of the business to the entire organization is critical to successful technology implantation, including the “inclusion of people to be affected by the changes in the implementation process” (SB13). Even gender issues appear to be related to technology implementation success. Zauchner (et al.) conducted a
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