ation; poor work design; poor compensation motivators. Each of these issues raises various problems. Where lack of management communication is concerned, workers have expressed the following problems: “Getting help or advice about a work-related problem is not as easy; what is expected of people is not clear; people are not being kept informed about the performance and plans of the airline; people are not very comfortable about using the open door policy at People Express; officers and general managers are thought to be nonconsultative on important decisions; there is a stronger perception that asking questions about how the airline is managed may lead to trouble,” (Whitestone and Schlesinger 152). Where poor work design is concerned, employees have expressed the following problems: “Satisfaction with work schedules has decreased; the number of opportunities to exercise self-management is lower; the process used to create initial work teams is viewed less favorably; the work is generally perceived to be less challenging and involving; the overall quality of upper management is being questioned more; fewer opportunities for personal growth and career development are apparent; the team concept at People E
...