The office photocopier
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When the office photocopier breaks down, there is often a message displayed on the control panel which instructs the hapless employee trying to make copies to "call key operator." That mysterious key operator often works for the office manager, or facility manager, and belongs to a group of people in the company whose overriding goal is to ensure that the rest of the company has the right tools with which to perform their tasks. Office managers may not have direct responsibility for manufacturing products, or for providing services, but they make sure that the employees who do bear that responsibility have everything they need, from office supplies to computers to well lit work areas, in order to do their jobs. When the office management function is performed well, it can be transparent and the company runs smoothly. When office management is lacking, the company's productivity can drop precipitously.Office management combines facilities management and space planning with day-to-day operations of the office. Telecommunications, office equipment, office layout and design, furniture selection and procurement, and even the arrangement of the receptionist's desk all fall under the control of the office manager. In small companies, the office manager reviews purchase orders and invoices associated with the facility to ensure that they are correct; in larger organizations, each facility or department may have their own office manage
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critical when making decisions. Ensuring that the right people have access to the right information at the right time is a critical function of office management.
Office managers face the challenge of providing high quality facilities at low costs. Offices and facilities are a significant expense for most organizations, and an expense which often comes under considerable scrutiny. This means that office managers must exercise both creativity and rigorous analysis in order to provide the necessary services at lower costs.
Trends in Office Management
There are several trends in corporate America which will directly impact the office manager. These include an increase in the number of "working managers" who need and want closer communication with their subordinates; rapidly changing technology which alters how employees and managers use the workplace; and a shift in aesthetics which affects how stakeholders view the physical workplace.
Increasingly, managers are no longer merely directing the tasks of their subordinates; downsizing and declines in the number of middle managers means that supervisors are increasingly working managers who are themselves productive members of their teams. In other situations, managers have been
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Approximate Word count = 2437
Approximate Pages = 10 (250 words per page)
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