rmance.
Employee diversity in ethnicity, race, and gender is becoming the norm as opposed to the exception in American health care organizations (Muller & Hasse, 1994). Nurses and other health care workers also must be prepared to deal with increasing diversity among patient populations. Thus, nurses must learn an appreciation of behavioral norms and values not typically represented by the white population majority in the United States.
The rationale for nursing leaders to actively manage the differences inherent in a pluralistic workforce is based in the concept of multiculturalism (Grossman & Taylor, 1995). To effectively manage diversity, nurse leaders must be aware of the values and biases of their conventional management approaches, and must be willing to use employee-focused strategies that affirm people's differences while maintaining high-quality care.
Effective diversity management is an institutional, and therefore, nursing leadership responsibility (Hayes, 1992).
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