increase employee participation and loyalty within an organization. This is because they give individual workers a sense of control over their environment, and their role within the organization. Work groups can provide members with the belief that there is benefit in discussing conflicts openly and that active, forthright behavior can be positive. Communication within a successful team is strong and brings members together. Team meetings can be a forum for individuals to express their ideas and concerns; to praise as well as constructively criticize (Holden, 1990, p. 29).
Beyond offering the opportunity to increase employee participation, work groups can also assume roles which formerly were performed by management and passed down to individual employees. For example, a company in Wisconsin was presented with an opportunity to obtain a large contract, but the resource capacity of the plant where the production would take place did not currently have the capacity
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