Performance Appraisals

The process of 360-degree feedback involves both an upward and downward evaluation in a process in which all peers in a work team or department have the opportunity to evaluate their co-workers, including their supervisors as well as their subordinates. This evaluation may take a number of different forms but is most typically a questionnaire with ten to fifty question based on issues or values that the company wishes its employee to possess.

At a minimum, all organizations must constantly improve their performance. If not, they will not be able to remain competitive in the long run. This basic premise is found in Total Quality Management with the concept of continuous improvement. "Your ability to change, and lead the change, as a market leader is ongoing. You must constantly work to improve service." Craig, 1998, p. 4) For an organization contin

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degree systems gather data from multiple raters, including direct reports, peers, supervisors, customers, and the employee (self appraisal). The result is a clearer, more complete view of performance, allowing employees to see how others see them (Nelson, 2000, p. 38). Most organizations use a scale of one to five or one to seven. Questions are selected that can be filled out in a timely manner, and more importantly selected based on the company's values. To be most effective, the surveys are kept anonymous. By being anonymous, the appraisers raters are much more likely to be honest and their ratings will be much closer to what the they actually feel about the recipients. (Ghorpade, 2000, p. 141). After the scores on all of the surveys have been tabulated, employees receive their scores along with the cumulative totals for the rest of the organization. With this information they then can compare how well they are doing in relation to rest of the company and use this feedback to adjust their knowledge, skills, abilities, and behavior to be more in line with the goals and values of the company. This information can help them to develop their own skills and can help their supervisors serve in a supporting role for such development.
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Approximate Word count = 2868
Approximate Pages = 11 (250 words per page)

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