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Hospitality Management

While there is certainly some specialized knowledge and training that is useful within the field of hospitality management, a substantial amount of what makes the industry work is common sense. This does not mean that it is easy to implement but rather that the basic ideas are simple ones: Teach each guest along with every worker with courtesy and respect and make each one feel that he or she is important.

A key element of providing that level of good service involves the most basic task of being able to communicate with one's guests, which requires - in most parts of the United States today - both staff who speak languages other than English as well as (probably even more importantly) a sensitivity to a multicultural clientele. While training existing hospitality staff in languages and cross-cultural sensitivity is thus of course important, hotels and other hospitality institutions should also actively pursue staff who are themselves from other cultures and are already multilingual.

The addition to any staff of people from a range of cultures does introduce some new complexities. Although it is a clichT of the business world, it is nonetheless also true that no business that neglects - or abuses - its workers can prosper for long. Badly trained, badly prepared, or badly treated workers do not do their best - and indeed, why should they? The best way to get the most out of a worker is to ensure that that worker feels appreciated and respected, and it is the job of those in supervisorial and managerial positions who must ensure that an environment of mutual respect in instigated and maintained.

This is always a challenging task: Managing the relationships among employees is one of the most difficult tasks that there is for supervisors. It is especially difficult when those people who come together in the workplace come from different cultures. How does a supervisor manage cross-cultural differences in the workplace so that th...

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Hospitality Management. (1969, December 31). In LotsofEssays.com. Retrieved 03:07, March 29, 2024, from https://www.lotsofessays.com/viewpaper/1688367.html