Stress and Burnout: A Review of Literature

 
 
 
 
This chapter of the study will present an in-depth review of relevant literature, centered on the questions identified in Chapter 1, above. Specifically, this chapter will include theories of stress and burnout, stress among correctional officers, effects of stress on correctional officers, job satisfaction and turnover among correctional officers, and summary of the chapter.

Job related stress has been associated with a vast array of physical diseases and psychological disorders and has been identified as one of the most debilitating sources of personal and professional dissatisfaction (Ivancevich, 1998). Ivancevich (1998) says that research studies point out that the person-environment fit is an essential indicator of whether or not a particular worker will experience unacceptably high levels of stress. An individual who is not comfortable with his or her work environment is in what psychologists refer to as a state of disequilibrium. The individual worker's skills, abilities, and goals do not fit with the environment. Lack of fit between the worker and the environment can have results on several levels: subjective (feeling fatigued), behavioral (accident proneness),

cognitive (a mental block), physiological (elevated blood pressure), and organizational (higher absence and/or turnover rates) (Workplace stress, 1991).

Research indicates that these levels of


     
 
 
 
    

 

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ff turnover in corrections is a financial and personnel problem of enormous significance. One of the most costly and challenging problems confronting organizations today is staff burnout, which is associated with an increase in absenteeism, employee turnover, production deficits, accidents, and other negative events that damage a company and its profitability. More than $160 million in stress-related insurance claims are filed each year in the United States alone, with countless millions more lost due to this problem (Overworked, overstressed workersą, 1997). For Human Resources (HR) professionals, especially those in the training and development sectors, work-related stress and burnout is a problem than can inhibit the delivery of necessary programs and foster job dissatisfaction; this is especially true in light of HR's new responsibilities for training and development related to increased use of technology in the work place. One of the critical goals of Training and Development in any organizational setting is to instill in workers a sense of passion for their work - a goal that is often overlooked in favor of the mechanics of training for specific activities (Fox, Byrne, & Rouault, 1999). Employees in all fields or areas

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