so is built into the ISO 9000 process.
6. Organizations should institute training on the job; training that is directed toward the production of products of superior quality. The ISO 9000 process requires the development of formal training programs for workers, together with the monitoring of worker skills.
7. Organizations should adopt and institute leadership. Leadership must devolve from the top of an organization; however, it is required at all organizational levels. Organizational success in ISO 9000 certification and continued acceptance demands high levels of leadership and commitment from the highest levels of an organization.
8. Organizations should drive out fear. All members of the organization must be willing to be innovative, and not fear for their jobs because of failure. While not attempting to stifle innovation, the ISO 9000 process does demand adherence to process and standards.
9. Organizations should break down barriers between staff areas. It is essential for an organization to function as a coordinated entity, as opposed to severa
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