sonal behaviors that allow an individual to enlist dedicated followers and create other leaders in the process. Real leaders à are great because they demonstrate integrity, provide meaning, generate trust, and communicate values à Real leaders, in a phrase, move the human heart" (p. 171). However, this goes against the strictly delineated worlds of most nrganizations: not only are the leadership qualities "soft" and difficult to discuss and determine, but there is no consensus on what it means to move the human heart: "After all, how do you measure vision, inspiration, and conviction?" (p. 171)
In their study of charismatic, visionary and transformational leadership, House & Shamir (1993) determined that one factor or dimension could be seen in common: visionary behavior, involving the getting across of "an ideological goal à that emphasizes fundamental values such as beauty, order, honesty, dignity, and human rights" (p. 97). Further, transformational/ charismatic leaders seem able to inspir
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