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Quality control, in order to be effective, must be integrated throughout the production process, whether the output of that process is a good or a service. Thus, a quality control system must be developed or adopted, and that system must be incorporated into the organizational structure (Lester, Enrick and Mottley, 1991, p. 34). Control procedures must be established at every stage of the production process.
There are a variety of quality improvement strategies in vogue in the 1990s. One of those strategies is TQM--Total Quality Management (Hammonds an DeGeorge, 1991, p. 38). TQM requires the involvement of every facet of a company's operation and every company employee in the effort to promote high product quality. TQM, therefore, tends
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