Good feedback in Management

A good feedback system has the benefit of uncovering problems and obstacles. It provides opportunities for managers and subordinates to find solutions to the problems that prevent them from working well. Sometimes subordinates know more about a problem, and can come up with more solutions, than their managers.

There are long-range rewards for managers who regularly schedule listening or feedback sessions with their subordinates. For one thing, the manager confirms his or her dedication to good performance. The manager wants results--for himself as an individual, for the organization, and for the employees. Appraisals, coaching, counseling, criticism, and reinforcement show subordinates that the manager is concerned with the effectiveness of everyone in the department.

It is through feedback, especially coaching, that managers know what resources their subordinates hav

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may turn around and the co-worker or employee may be more in agreeable and may appreciate the manager's patience. In addition, the manager must always keep his temper in check. This is the test of a good managerial listener. If he loses his temper, he loses the situation. Rationality disappears, feelings get hurt, and cooperation is lost (Auerbach, 1991, p. 165). Managers can improve their own management techniques by making a conscious effort to take more time to listen--maybe not during peak hours when decisions are due--but during their daily schedule. It is important to interact with the rest of the company to find out what is really happening. It is important to ask co-workers and subordinates what they think of a particular problem or solution. Even if managers are not able to act upon what they hear, the fact that they have listened will help morale. It is also important to let people know that it is okay to make mistakes. Encouraging employees to talk freely will help the manager discover small problems before they become larger ones (Auerbach, 1991, p. 69). Another reason for managers to become good listeners is that it will mean fewer misunderstandings. Furthermore, good listeners have less stress because t
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Some common words found in the essay are:
, Quick TL, Bramson RM, manager listen, Press/Doubleday Peters, auerbach 1991, References Auerbach, Press Zaleznik, quick 1980, manager discover, chronic complainer, bramson 1991, chronic complainers, step coping, peters 1992, provide information, Row Publishers,
Approximate Word count = 2168
Approximate Pages = 9 (250 words per page)

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