The Use of Total Quality Management

Given the indicated concerns of both public and private organizations over such integral issues as the need to increase productivity, employee morale, and employee feelings of belongingness, while concurrently enhancing organizational efficiency and effectiveness, the use of Total Quality Management (TQM) proves highly relevant. Despite the fact that TQM is quite a popular concept among both private industry and governmental organizations, and that it has been written about by a number of workers, there is lacking a definitive definition of this construct. In support of this lack, Neave (1990) reports that TQM is a derivative of Continual Quality Improvement (CQI). This author notes that there are 14 points that comprise the CQI theory of management, which are derived from the work of W. Edward Deming, the renown organizational developmentalist and Father of the Third Wave of the Industrial Revolution. These points, all of which are designed to facilitate the management of quality, are: instituting a constancy of purpose; developing and instituting the new philosophy; ceasing dependence on mass inspection; ending lowest-tender contracts; instituting training on the job; instituting leadership that is facilitative of TQM; driving out fear; breaking down barriers; eliminating exhortations; permitting pride of workmanship; encouraging education; and, the demonstration of top management commitment and action (39-48).

In contrast, Barrier (1992) defines TQ

Related Essays

Total Quality Management in the IRS .... integration of self-managed work teams into a Total Quality Management environment .... foot facility for the production of integrated circuits for .... in computers .... (1830 7 )

Total Quality Management and Employee Response .... a quality assurance system that companies can .... as a part of a total quality initiative or .... ISO 9000 quality assurance standards were introduced in 1987 by .... (9306 37 )

Total Quality Management .... with vendors, third party service providers and other business entities who share our *Achieve excellence through a Total Quality Management *.... creativity to .... (1164 5 )

Literature Review: Total Quality Management and Six Sigma .... adoption of concepts such as total quality management and Six Sigma depends on total corporate commitment. .... must incorporate (a) effective .... of scale .... (8724 35 )

Command and Control & TQM Methods .... 1996, 193). The .... of total quality management as a business methodology can act as a centering force for management. "Command and .... (1598 6 )

e and provide quality improvement training, and develop a quality management system which institutionalizes continuous quality improvement. Banks and Wheelwright (1979) Drucker (1982) and Peters (1992) report that such implementation can only be achieved by means of management's engaging in sound and well-conceived strategic planning. Although Deming (Neave, 1990) is credited with being the Father of TQM, there was also research conducted on this construct by such workers as Juran, Crosby, and Feigenbaum (Federal Quality Institute, 1992a; 1992b). Deming (Neave, 1990), however, wrote a book on this construct and, therefore, will be referenced for the role of management. He reports that the role of management in CQI/TQM is such that practicality be at the fore. With this, the prescriptions via the 14 points are to be applied as indicated, but within the constraints of the present circumstances of the organization. Further, all 14 points are to be applied; that is, there is no CQI/TQM if upper-echelon management fails to institute all of the prescribed management methods. Deming (Neave, 1990) notes that, with regard to constancy of purpose, management must allocate resources to facilitate longrange needs, as opposed to

Category: Business - T