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Variables of Effective Communication

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Effective communication requires a context supplied by circumstances, mutual understanding and expectation. These variables are actively studied by discourse analysts, who not only have acknowledged the importance of context in communication, but also have studied it extensively and discovered that, in many ways, conversations--exchanges between speakers--are as constrained and predictable as other aspects of language, such as phonology and syntax. Discourse analysts have developed a theory called "script theory," which takes context and speakers' expectations into account. This research will define and discuss script theory and examine its potential as a tool in the teaching of English as a second language.

Script theory involves the assumption that much of human conversation--human interaction in general--revolves around common expectations of what others are supposed to say and/or do in a given context. It is not so much that interaction is precisely plotted but rather that efficient and successful communication and interaction follow particular patterns, in which the participants "fill in the blanks" with the information unique to their situation.

Schank and Abelson (1977) define scripts as follows:

A script is a structure that describes appropriate sequences of events in a particular context. A script is made up of slots and requirements about what can fill those slots. The structure is an interconnected whole, and what is in one slot affects what can

. . .
re obvious requirements, such as a mastery of the vocabulary and morphology of the language. Certain aspects of human communication are universal and need not be learned for each particular language. Goffman identified eight "system constraints," elements essential to all successful conversation regardless of language or the culture involved (Hatch 8): 1) Channel open/close signals Channel open/close signals are those signals which indicate interaction is about to begin or end. For example, a normal telephone conversation begins with "hello;" then it moves into some sort of exchange where the parties involved identify themselves if necessary; after that, a brief "how are you doing" sequence often follows. All of this constitutes an "opening" ritual. 2) Backchannel signals Backchannel signals are words, non-linguistic sounds, and body movements and gestures which indicate that another speaker is being heard and understood. Periodic "uh-huhs," nods, smiles, and other similar signals serve this purpose in American English conversations. Not all languages use identical signals, but all human cultures have means to signal involvement in what another speaker is saying. 3) Turnover signals Turnover signals are used to allow oth
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Approximate Word count = 2582
Approximate Pages = 10 (250 words per page)

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