detail planners deal with. A good HR program and rational HR policies can expedite a process that is most effective within a product family, since such products have manufacturing or delivery characteristics in common. There are many possible specific numerical objectives for HR planning to attempt to achieve (Murugesh, Devadasan, Aravindan, Natarajan, 1997). However, these objectives often conflict with one another. These conflicts are resolved by trading off one objective for another or by letting one objective, such as "minimize costs," dominate incentives.
For all of the goals that NRMA has established for itself, it is absolutely essential that human resources strategy be used at every step of the way. This is because the reengineering that the organization has gone through will undoubtedly cause certain resistances from employees and managers, and the company cannot afford such resistance. And in one particular aspect of the case, specifically the survey that showed the weaknesses in customer service and competencies reflected in the staff and management cadre.
Drucker, who is best known for popularizing Deming's theories of Total Quality Management (TQM), was a great believer in quality management, and wrote numerous books and articles espousing the numerous ways that an organization could and should use "quality", to be the controlling factors for individuals, organizations, industries, or even countries. Drucker, as does Willing, believed totally in acquiring and applying quality, seeing it as the lodestone and the key competitive factor for all endeavors. Drucker saw the business wo
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