te application to another using shortcuts and toolbars (DeVoney, 1997, p. 83).
Microsoft, a leading software vendor, includes Word and Excel in all of its suite combinations. In addition, Microsoft Outlook and Exchange (scheduling and communication software) is also included. From there, the user can select additional components from Microsoft's pre-packaged Office versions. Available versions for Office 97 included the Small Business Edition and Office 97 Professional (which included Word, Excel, Access and Power Point).
In Office 97, Microsoft introduced an animated Office Assistant which offers context-sensitive help throughout all of the Office components. In addition to making suggestions for help topics based on the actions currently being performed, the Office Assistant includes a search feature which can be invoked without resorting to browsing the help index (although users can continue to use this feature if they are more comfortable with it). Microsoft also embedded Internet tools which
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