on cannot be justified on the basis of the findings of this study. Objectively both American and Japanese management approaches are effective when paired with compatible objectives.
1 - INTRODUCTION .................................... 1
Statement of the Problem ........................ 2
Statement of the Purpose ........................ 4
Background on the Problem ....................... 4
Definition of Terms ............................. 6
Limitations ..................................... 7
2 - REVIEW OF LITERATURE ............................ 8
Sociotechnical Systems .......................... 8
Work Groups and Organizational Structure ........ 11
Functioning Within Groups ....................... 16
Comparing American and Japanese Work Groups ..... 22
Total Quality Management ........................ 24
Japanese and American Management Approaches ..... 26
Experiences of Japanese Firms in the USA ........ 32
Summary of the Literature ....................... 43
3 - METHODOLOGY ..................................... 44
Research Design ................................. 44
Research Questions and Hypotheses ............... 44
Data Collection ................................. 45
Instrumentation ................................. 46
Analysis of Data and Hypothesis Testing ......... 46
4 - FINDINGS AND RESULTS ............................ 47
Chrysler Corporation ............................ 47
Honda USA ....................................... 49
Results of Hypothesis Testing ................... 54
Chapter Summary ................................. 58
5 - SUMMARY, AND CONCLUSIONS ........................ 59
SURVEY QUESTIONNAIRE ................................ 61
REFERENCES ............................................... 64
Since 1973, the time of the first Arab C...