, but with some degree of control understood. Generally, a learning organisation: creates a success model; assesses the individual and his or her skills in relation to the success model; communicates the importance of closing the gap between current skills and what other skills are needed; provides organisational members with learning opportunities, in terms of both job assignments and academic activities; provides organisational members with the opportunity to apply those skills on the job; and provides feedback on performance (Bell, Taylor, and Thorpe, 2002a).
In a typical organisation, processes evolve over time and their legitimacy and procedural rationality are seldom questioned. There is seldom an assurance that the people involved in a particular process fully understand how the related functions participate in that process. By definition, however, the overriding characteristic in a learning organisation is the intense desire to learn. A closely related characteristic is a strong commitment to generating and transferring new knowledge and technology. This object
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