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Hospital's Mission and Issues |
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Organizations often recognize the importance of defining their mission and the role that they expect staff members to play in that mission. Typically, this is expressed as a mission statement that is distributed·often with great fanfare·to the employees. Such mission statements are often overarching principles that do not offer much guidance in terms of day-to-day activities. This is the situation at Faith Community Hospital. The hospital has distributed its mission statements to its employees on the reverse sides of their business cards, but no additional training has taken place to assist the employees with how they are to implement the mission statement as they perform their duties, or how they are to resolve conflicts that might arise between the mission of the hospital and their personal ethics. This research considers the situation in which the hospital currently finds itself, considers options for remedying the situation, and makes recommendations regarding the best course of action for resolving the issues. Faith Community Hospital is a nonprofit organization that serves the healthcare needs of the community with high-technology equipment and staff members. The hospital has a neonatal unit that has been the focus of some legal questions as a family whose child was treated there came into conflict with the ethics of others associated with the institution. The hospital has a mission statement that is printed on the back of its busines
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y to help employees understand the need for the change and the reason that the change is occurring at this point in time rather than at some point in the future. However, companies must be careful that they create a sense of urgency only when necessary; companies that exist in constant "crisis mode" face the same problems as those that are too complacent in that these companies are unable to separate real and needed change from the constant change in which the company operates (Kotter, 1996). At this point, there are certainly some at Faith Community Hospital that recognize the need for change, but whether this is widespread, or whether the executive is planning on imposing change on the rest of the organization is not known.
THE GUIDING COALITION
If a company announces that it will be implementing change, but there is no one in a powerful position who is perceived to be guiding or supporting the change, it is unlikely that the change will be successful. Companies need to create a coalition of managers and employees who will sponsor the change. While some of these employees are likely to be "high" in the organization, the coalition should engage employees at many different levels of the company that are affected by the chang
Category: Medical - H
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Community Hospital, CORPORATE CULTURE, PRODUCING CHANGE, SHORT-TERM WINS, COMMUNICATION Knowing, GUIDING COALITION, INTRODUCTION Organizations, change process, mission statement, John Kotter, kotter 1996, Faith Community, faith community hospital, faith community, community hospital, Care Manager, values ethics, ethics values, decision process, ethics values statement, business cards, personal values, personal values ethics, kotter 1996 faith, 1996 faith community,
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