ation, it also refers to avoiding gossip about coworkers, bosses, or subordinates. Courtesy, a pleasant and positive demeanor, and the avoidance of aggression and excessive assertiveness are also highly important in creating a work environment that is collaborative and collegial.
Yager also contends that it is proper business etiquette that one is concerned with others and not solely with themselves (Association Management, p. 24). Exhibiting empathy and sensitivity toward others can diffuse any possible tensions that arise in the increasingly diverse and multicultural workplace. The use of proper written and spoken language is also important -- not only as evidence of professionalism, but also to ensure that potentially derogatory, demeaning, and hurtful language or comments are not permitted in the workplace (Association Management, p. 24).
Attire -- proper dress for business situations and settings -- is vitally important, even in a less formal and more casual era such as the present. Lisa Grimaldi (p. 13) stated that "business dress used to mean just that, but today even the more fashion-conscious among us ar
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