ust be integrated throughout the production process, whether the output
8A. Miller, and B. Camp, "Exploring Determinants of Success in Corporate Ventures," Journal of Business Venturing, Winter 1985, 88.
9R. H. Lester, N. L. Enrick, and H. E. Mottley, Jr., Quality Control for Profit, 3rd ed. (New York: Marcel Dekker, Inc., 1991), 1.
of that process is a good or a service. Thus, a quality control system must be developed or adopted, and that system must be incorporated into the organizational structure.11 Control procedures must be established at every stage of the production process.
There are a variety of quality improvement strategies in vogue in the 1990s. One of those strategies is TQM Total Quality Management.12 TQM requires the involvement of every facet of a company's operation and every company employee in the effort to promote high product quality. TQM, therefore, tends to
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