Department of Social Services of NYC

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1 INTRODUCTION 1

General Introductory Statement 1

Statement of the Problem 1

Statement of the Purpose 5

Limitations 5

2 REVIEW OF THE LITERATURE 6

Introduction 6

Performance Appraisal 6

Perceptions of the Performance

Evaluation Process 12

Performance and Reward 14

Performance Evaluation 16

Literature Synthesis 18

3 METHODOLOGY 21

Introduction 21

Research Methods 21

Instrumentation 23

Analysis of Data 23

4 RESULTS 24

QUESTIONNAIRE

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Category: Government - D