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Department of Social Services of NYC

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page

1  INTRODUCTION 1

General Introductory Statement 1

Statement of the Problem 1

Statement of the Purpose 5

Limitations 5

2  REVIEW OF THE LITERATURE 6

Introduction 6

Performance Appraisal 6

Perceptions of the Performance

Evaluation Process 12

Performance and Reward 14

Performance Evaluation 16

Literature Synthesis 18

3  METHODOLOGY 21

Introduction 21

Research Methods 21

Instrumentation 23

Analysis of Data 23

4  RESULTS 24

QUESTIONNAIRE

. . .
eers, maintenance workers, and budget analysts have all been evaluated by the same tool."e It could also be noted that serious concerns about such a performance appraisal process could be raised in relation to relevance, equity, and accountability, factors that are of increasing importance in the contemporary environment, and that will likely assume even greater importance in the organizations of the future. One important contemporary contention with respect to personnel performance appraisal is that the process will be effective only to the extent that managers and subordinates within an organization share perceptions as to (1) the purpose and function of the process, and (2) its effectiveness with respect to meeting the goals of both management and individuals. Much of the organizational evaluation of personnel performance in the United States is a processoriented procedure. A process orientation means that the evaluative criteria are related primarily to: (1) qualifications; (2) planning activities performed by an individual; and (3) the conduct of jobrelated activities by the individual. There is, however, a trend toward resultsoriented performance evaluation. A resultsoriented procedure for the eval
. . .

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Approximate Word count = 5988
Approximate Pages = 24 (250 words per page)

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