ublic accommodations, so that such private entities as restaurants, hotels, and retail stores cannot discriminate against the disabled; auxiliary aids and services must be provided to the disabled, unless undue hardship occurs; physical barriers must be removed or alternative services provided; and, all newly constructed buildings must be accessible to the disabled. In addition, this Act stipulates that states and local governments may not discriminate against qualified disabled individuals; and, all government facilities, services, and communications must be accessible in accordance with the requirements of the Rehabilitation Act of 1973. Further, those organizations that offer telephone services to the general public must offer telephone relay services to individuals using telecommunications for the deaf (TDDS) or similar devices.
As regards perceptions of the public, Johnson (1989) notes that the attainment of normalization proves difficult for the blind and/or visually impaired individual. The term normalizati
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