d call provides the therapist with an opportunity to see whether the problem has evolved or perhaps even been resolved. This second conversation can also work to increase the likelihood that the client will, in fact, show up for the session.
Talmon states that these initial telephone contacts should be used to, wherever possible, suggest some helpful changes in order to reduce the client's stress levels or anxiety. In addition, the therapist should work at cultivating the patient's motivation and cooperation.
Above all else, pre-session contacts should clearly communicate four things to the client. These are that the therapist cares, listens, takes his/her professional responsibilities seriously, and treats the individual needs of everyone involved. Pre-session contacts can also be used to specify those individuals who should be included in the first session, e.g. the client's family members, physician, school teacher, etc.
There are a number of actions which Talmon feels therapists must avoid during pre-session contacts. M
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