Customer Service Problems
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Three areas of concern have been highlighted: (1) customer service, (2) time spent on the phone waiting for a representative to answer the call, and (3) dishes are less clean than competitors. In actuality, these are two issues, not three, as (2) is a subset of (1). So, it is clear that (1) and (3) are problems, but (2) is a symptom of number 1, customer service. Thus, there are two problems to address û a customer service problem and a manufacturing problem. It is easiest to address these one at a time. It would be tempting to call the customer service problem a manpower problem. Blaming the complaints on the customer service people means the problem could be solved by simply firing the customer servic
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Some common words found in the essay are:
, customer service, 1 customer service, manufacturing process, 1 customer, purely quantitative, quantitative data,
Approximate Word count = 481
Approximate Pages = 2 (250 words per page)
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