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cited to show that the approach really does cross over to the educational institution. Failing this, Rebore should have at least provided a brief discussion of the reasons why it can be expected that this approach, developed for business, applies well to educational institutions.

In short, the book's coverage of Total Quality Management is relatively inadequate. The coverage is too brief and its claims are unsupported. Moreover, the discussion of several of these principles leaves the reader without any notions of how to implemen

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