can promote worker behavior that compromises quality.
3. Current PA practices can foster discouragement among
workers, who may cease trying to excel.
4. Current PA systems rob workers of pride in their
Deming strongly believed that the underlying purpose of the PA should be to encourage workers to develop skills, attitudes, and behaviors that improve their performance (Ghorpade, et al, 1995). Consequently, his "prescription" for modification of an existing PA system was that it should be brought about with the active involvement of all those who are affected by the activity. Inclusion of all the "customers" who are defined as those affected by the working of the system was regarded by Deming as a basic tenet of quality. Employees and their peers, supervisors, and consumers are each affected by the PA system and have a contribution to make to its modification. Finally, Deming argued that employees and other customers of the PA system are an idea
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